24. Money-Back Guarantee
A 30-day money-back guarantee for all new accounts are permitted on the sale of services under the following conditions:
-Refunds are only permitted prior to the service being started
-Refund must be requested 48 hours before the next billing date or service is set to take place
-Refunds are only permitted if service has not been met or modified to the client's written request
-Refunds are issued at the Operator's discretion and may be accepted or rejected as such.
Please direct refund requests to http://globalpresence.org/refund. At any time during your contract term, you may upgrade or downgrade your service with Global Presence. In the event of a service downgrade, a prorated credit will be issued to your Global Presence account for the difference in the cost of the two services for the remainder of your original contract term. This credit will be applied to future months of service with Global Presence, and cannot be refunded to you in cash. Downgrading your account may cause the loss of Content, features, or capacity of your account. We do not accept any liability for such loss. The client can downgrade and upgrade by choosing the service plan of their choice. When downgrading or upgrading all set-up fees and monthly maintenance fees apply.